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How lunarluck Handles Your Personal Information

Your account data at lunarluck is collected for a specific purpose — to verify your identity, process payments through PayPal, Venmo, or Play+, and keep your account secure.

Identity verificationPayment data protectionCookie controlsData access requestsSecure account storage
lunarluck How lunarluck Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at lunarluck is built around the practical steps that actually protect an account — encryption in transit, access controls on payment records, and a defined retention schedule so we're not holding your information longer than necessary. Here's how that works across the four areas that matter most to you.

Payment Data Handling PayPal, Venmo, and Play+ transaction records are stored in encrypted form. We retain them for the period required to satisfy withdrawal verification and applicable financial record-keeping obligations.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage non-essential cookies through the cookie preference center on this site.
Account Security Practices Identity verification documents you submit — government-issued ID, address confirmation — are accessible only to verification staff. Once your account passes review, those files move to restricted storage.
Retention and Deletion We keep your account data for as long as your account is active and for a defined period after closure, as required by financial regulations. Deletion requests are reviewed against those obligations before we act.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct something, or submit a deletion request, our support team handles privacy inquiries directly. Use the channel that works best for you — response times vary by channel and request complexity, but we acknowledge every privacy request and follow up with a clear timeline before acting.

Live Chat Start a live chat from your account dashboard. Identify the inquiry as a privacy request and an agent will route it to the data team with your account reference attached.
Email Support Send your privacy request to our support email. Include your registered email address and a brief description of what you need — access, correction, or deletion.
Account Settings Some data preferences, including marketing communications and cookie consent, can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy at lunarluck

These are the questions our account holders ask most when they want to understand their data rights, how cookies work, or what happens to their payment records after a withdrawal.

We collect your name, email, date of birth, and payment details — including the PayPal or Venmo account you link. Device data and session logs are collected automatically once you log in.

Yes. Submit a data access request via live chat or email support. Include your registered email address so we can locate your account record and respond within the applicable timeframe.

We share data only with service providers necessary to operate the platform — payment processors like PayPal and Play+, identity-verification services, and fraud-detection partners. We do not sell your data for advertising.

Session cookies keep your login active. Analytics cookies help us see which account pages are used most. You can turn off non-essential cookies in the cookie preference center without affecting your account access.

Retention periods depend on the type of data. Financial transaction records are kept for the period required by applicable regulations. After account closure, data is held briefly then deleted or anonymized.

Contact us through live chat or email with your request. We review it against any legal retention obligations — such as withdrawal verification records — and confirm the outcome in writing before making changes.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.