Reference

Know What You're Agreeing To Before You Play

These Terms & Conditions form the full agreement between you and lunarluck — they cover how your account works, what we can do with it, and what you're responsible for.

Applies to all account activityPayPal, Venmo, Play+ coveredState-law eligibility requiredUpdates posted at this URLContact support for disputes
lunarluck Know What You're Agreeing To Before You Play
TERMS CONTACT

Reach Us About Any Terms Question

If any section of these Terms & Conditions is unclear, or if you believe an action was taken on your account that does not align with the published terms, our support team can walk you through the relevant clause and help resolve the issue. Reach out through any of the channels below — have your account ID ready to speed things up.

Team online

Live Chat

Start a chat session from the account dashboard. A support agent can pull up the relevant terms clause and explain how it applies to your specific account situation.

Email Support

Send a detailed message to our support address from your registered email. Include your account ID and the specific terms section you want us to clarify or review.

Mobile Account Access

Open your account on any mobile browser, navigate to Help, and submit a terms inquiry directly. No app download required — the form works on iOS and Android.

ACCOUNT PROTECTION

How We Handle Your Account and Data

These Terms & Conditions are backed by concrete account practices — not just policy language. Here is how each commitment translates into actual account behavior, from how we store your information to how you can request a change to your account record.

Data Retention We retain account records, transaction logs, and identity verification documents for as long as required by applicable state regulations and our internal compliance standards.
Account Security Your account is protected with SSL encryption and two-factor authentication at login. Any suspicious activity triggers an automatic account flag and a notification to your registered email or phone.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your payment method — such as PayPal or Venmo — across visits. You can manage cookie settings in your browser.
Requesting Changes To update personal details, dispute a logged transaction, or request a copy of data we hold on you, contact support with your account ID. We process these requests in line with the terms.

Common Questions About These Terms

These are the questions we hear most often about the Terms & Conditions. Each answer is specific to how lunarluck operates — not generic platform language.

Yes. Every deposit and withdrawal — whether through PayPal, Venmo, or your Play+ prepaid card — is governed by these terms. The payment method does not change your agreement obligations.

Access depends entirely on whether online wagering is lawful in your state. If you connect from an ineligible state, your session may be restricted and any pending transactions could be held pending review.

No. Your account is strictly personal. Sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in suspension or permanent closure.

We post all revisions at this page address. Continuing to use your account after an update is posted counts as acceptance. Check this page periodically — we do not always send individual notifications.

Start with live chat or email support and reference the specific clause you believe was misapplied. We review account actions against the published terms and respond with a written explanation.

Yes. Email support from your registered address with your account ID and a data request. We process these in accordance with applicable state privacy requirements and the retention rules in these terms.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.